This policy outlines the terms and conditions for returning, exchanging, or seeking a refund for products purchased from www.puvolo.in.

1. General Policy Overview

We strive to ensure your satisfaction with every purchase. Please read this policy carefully before making a return or exchange request.

• Eligibility Window: Requests for a refund must be placed within two (2) days of the confirmed delivery date of your order.
• Condition of Products: All returned or exchanged items must be unused, unwashed, and in the original, saleable condition with all original tags and packaging intact. Items that do not meet these criteria will be rejected and returned to the customer at their expense.

2. Refund Policy

A refund request can only be placed within the 2-day window from the date of delivery.

• Condition: The product must be unused and have all original tags attached.
• Logistics Expense Deduction: If the return is accepted and processed for a refund, a standard Logistics Expense of ₹90 (Rupees Ninety only) will be deducted from the total refund amount.
• Refund Process: Once the returned item is received and inspected by our Quality Control team and passes inspection, the refund will be initiated to the original payment method within [Specify a number, e.g., 7-10] business days.

3. Exchange Policy

We offer an exchange service strictly in the following two circumstances only:

1. Defective Product: The product received has a manufacturing defect (e.g., tear, broken zipper).
2. Wrong Product: The product delivered is different from the item ordered (e.g., incorrect size or colour than what was listed on the order confirmation).

• Condition: The product must be unused and have all original tags attached.
• Process: If the exchange criteria are met, we will arrange for the original item to be picked up and the correct/non-defective item to be shipped to you at no additional shipping cost.

4. Important Disclaimers and Warnings

Please be aware of the following industry-standard variations related to our products:

⚠️ Garment (Apparel) Disclaimer

• Colour Variation: Colours shown on the screen may vary slightly from the actual product due to photographic lighting sources or your monitor settings. This minor variation will not be considered a defect for exchange purposes.
• Size Variation: Garments are subject to minor size variation, usually within a tolerance of $\pm 0.5$ inches. This minor tolerance will not be considered a 'wrong product' or 'defective' product for exchange purposes. Please check the provided size charts carefully before ordering.
• Wash Care: Always follow the specific wash and care instructions on the garment label. Damage caused by improper washing or ironing is not covered by this policy and will void any return or exchange request.

⚠️ Home Furnishing (Fabrics/Textiles) Disclaimer

• Texture and Weave: Slight variations in texture, weave, or embroidery are inherent to the hand-crafted or manufacturing process of home furnishing items and are not considered defects.
• Print and Pattern: For patterned items, slight misalignment or variance in pattern placement is normal and will not qualify as a defective product.
• Fading: Slight colour fading over time is expected for all fabric-based products, especially when exposed to strong detergents or direct sunlight. This is considered normal wear and tear and is not grounds for a return or exchange.

5. Non-Returnable/Non-Exchangeable Items

The following items are generally excluded from our return and exchange policy (unless proven to be defective upon arrival):

• Personalised or custom-made items.
• Items purchased during clearance or final sale events.
• Products damaged due to misuse or abuse by the customer.

6. Initiating a Return or Exchange

To initiate a return or exchange, please contact our Customer Support team within the stipulated 2-day period with the following information:

1. Order Number
2. Reason for Return/Exchange
3. Supporting images (mandatory for Defective/Wrong Product claims)

We will guide you through the next steps for arranging the product pickup.