Website: www.puvolo.in (the "Website")

This Privacy and Confidentiality Policy governs the manner in which [Puvolo Lifestyle] (referred to as "the Company," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the Website.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available.

The Personal Information we may collect includes:

• Contact Information: Name, email address, mailing address, and phone number (including mobile number).
• Order Information: Details related to orders placed on the Website, including product preferences and payment details (we do not store full payment card details; we use secure third-party payment processors i.e., Zoho Payments).
• Technical Data: IP address, browser type, operating system, and data about the usage of the Website through cookies and similar tracking technologies.

2. How We Use the Collected Information

The Company collects and uses Users' Personal Information for the following purposes:

• To Process Transactions: To process orders, manage payments, and facilitate the delivery of products or services.
• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
• To Improve Our Website: We may use feedback you provide to improve our products and services.
• To Send Periodic Communications:
• To send Users information and updates pertaining to their order.
• To respond to their inquiries, questions, and/or other requests.

3. Confidentiality and Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Information, username, password, transaction information, and data stored on our Website.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' Personal Information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

5. Promotional Communications Policy

By providing your contact details (email address, mobile number), you expressly consent to receive marketing and promotional communications from us.

• Promotional Emails, SMS, and WhatsApp: We may send you promotional emails, SMS, and WhatsApp messages regarding new products, special offers, and updates.
• Frequency Cap: These promotional messages will be sent to you a maximum of two (2) times per week.
• Opt-Out: You will have the opportunity to 'opt-out' or 'unsubscribe' from receiving marketing communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly. Unsubscribing from promotional messages will not prevent us from sending you essential service-related or transactional communications.

6. Order-Related Communication

The Company reserves the right to connect with you regarding updates and queries specifically related to your placed order(s) using the following channels: phone (call), email, and WhatsApp.

• Operating Hours: This order-related communication will only take place between 9:00 AM and 9:00 PM IST (Indian Standard Time), Monday to Sunday.

7. Compliance with Indian Law

This Privacy Policy is governed by the laws of the Republic of India. We are committed to complying with all applicable data privacy and consumer protection laws in India.

8. Your Acceptance of These Terms

By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Website: www.puvolo.in Email: [Contactus@puvolo.in] Phone: [8130188322] Address: [L/GF, Salcon Rasvilas, Innov8, D1, Saket District Centre, New Delhi, South Delhi, Delhi, 11001]